Kostenfreie Hotline:

Detektive als Mystery Shopper

Sie benötigen einen Mystery Shopper? Dann sind Sie hier richtig.

Die Detektei Condor bietet schon seit mehr als 3 Jahrzehnten das sogenannte Mystery Shopping an. Mystery Shopping ist speziell in den USA schon seit langer Zeit als Kontrollmedium unersetzlich. Inzwischen hat es auch seinen Platz in der Wirtschaft in Deutschland gefunden.

Testkäufe

Beim Mystery Shopping geht ein Detektiv als Testkäufer (Mystery Shopper) unter speziellen Vorgaben in eine Filiale des Auftraggebers. Dort prüft er anhand eines vorher festgelegten Prüfprotokolls anonym und verdeckt die

Beratungssituation
Verkaufsleistung des Personals
das Serviceverhalten
sowie den allgemeinen Zustand (Außenwirkung)

der Filiale. Der Detektiv simuliert bei seinem Einsatz vor Ort folglich einen typischen Kunden. Er erfasst das Geschehen, ohne dass das Personal ahnt, einem Tester gegenüber zu stehen.

Exakte Prüfprotokolle

Der Ermittler erfasst jeden Testbesuch oder Testkauf akribisch in einem vorher standardisierten Prüfprotokoll Er berichtet dabei im Detail genau, was sich vor Ort abgespielt hat. Hieraus lassen sich

Vergleiche der einzelnen Filialen leichter herstellen,
Kundenansprache und Kundenbehandlung transparenter machen
und Negativkriterien im Auftreten und dem äußeren Erscheinungsbild aufdecken,

die man anhand der gewonnenen Erkenntnisse dann individuell korrigieren kann.

Eine besondere Vergleichsmöglichkeit bietet sich durch eine mögliche Einbeziehung von Filialen des Wettbewerbs in die Untersuchung.

Detektive als Mystery Shopper

Mängel in der Filiale lassen sich durch Testkäufe auf den Punkt bringen

Möchten Sie mögliche Mängel

beim Verkauf,
in der Beratung,
beim Auftreten in der Organisation
oder im Vergleich zum Wettbewerb

eliminieren? Dann beauftragen Sie jetzt erfahrene Condor Detektive als Mystery Shopper/Testkäufer.

Sie lernen dadurch die reale Service Situation in Ihrem Unternehmen kennen und bekommen somit wichtige Analyseinstrumente zur Verbesserung von möglichen Schwachstellen. Darüber hinaus lassen sich im Rahmen des Mystery Shoppings Betrugsfälle und Unregelmäßigkeiten aufdecken.

Natürlich dürfen Sie voraussetzen, dass die Detektei Condor über vielfältige Einsatzkräfte verfügt die von unterschiedlichem Alter, Geschlecht und Herkunft sind. Der Service ist dabei nicht regional begrenzt, sondern erfolgt bundesweit und über die Grenzen hinaus.

Detektive Condor – Testkäufe zur Qualitätssicherung.

Jetzt Ihre Hotline anrufen:
0800 – 11 12 13 14

Sofortkontakt

Wir sind seit drei Generationen Mitglied in der World Association of Detectives, dem größten Detektiv-Verband der Welt. Im Weltverband stellen wir einen Board Member als Director der WAD.

Über einen unserer Geschäftsführer sind wir Mitglied im Bundesverband des Detektiv- und Ermittlungsgewerbes e.V. (BuDEG), nachdem er zuvor schon Jahrzehnte im BDD und BID Mitglied war.

Wir sind seit Jahrzehnten Mitglied in der Allianz für Sicherheit in der Wirtschaft e.V. Der Verband ist Mitglied der Public Private Partnership "Sicherheits-Partnerschaft NRW gegen Wirtschaftsspionage und Wirtschaftskriminalität".

*Nicht in jeder Stadt unterhalten wir örtliche Büros, um zu Ihren Gunsten unnötige Mehrkosten zu vermeiden. Alle Einsätze werden von unserer zentralen Leitstelle in Dorsten, Nordrhein-Westfalen koordiniert und verwaltet. Unsere Detektiv-Hotline 0800 – 11 12 13 14 ist kostenlos und die *Rufumleitungen sind zum Ortstarif nutzbar. Es entstehen Ihnen hierbei keine Zusatzkosten. Die Bearbeitung der operativen Einsätze vor Ort erfolgt schnell und effektiv durch unsere mobilen und bundesweit aufgestellten Einsatzkräfte. Die hohe Verfügbarkeit unserer Einsatzkräfte ermöglicht es uns, bundesweit schnelle und effektive Einsätze, nahezu zu jeder Zeit und an jedem Ort, durchzuführen.

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